Answers to our customers' most frequently asked questions are provided below. For more specific information,
please contact us directly.FatCat Scone InformationHow are your scones different?How are your scones presented? How many flavors can I get? What is the cost? How do I bake the scones? Are your scones dry like the ones I've had before? What size are your frozen scones? Do I need to thaw FatCat Scones before baking? Can I microwave FatCat Scones? Can I bake FatCat Scones in a toaster oven? If my scones thaw, can I refreeze them? How do I reheat a baked scone so I can enjoy them warm? Do you have any tips for baking the perfect scone? Shopping InformationHow do I place an order?What kind of browser do I need in order to make online purchases from FatCat Scones? What forms of payment are accepted for online purchases? How can I check the status of an order online? Will FatCat Scones confirm my online order? Can I pick the scones up? Shipping InformationWhat shipping options are available?What are your shipping times? What are the holiday shipping cut-off dates? How are delivery charges calculated? What shipping charges apply to gift certificates? Can orders be shipped to foreign countries? Will you hold the order and ship it at a later date? Privacy and Security InformationIs the credit card information I submit secure?Will FatCat Scones sell or rent my email address information to other companies? What is FatCat Scones' Privacy Policy? Our Guarantee FatCat Scones InformationHow are your scones different? From freezer to fresh-baked in about 15 minutes, FatCat's premium frozen scones are moist, delicious and worth every bite. Far from the traditional dry biscuit, FatCat Scones are moist, rich and bursting with flavor. With the finest all-natural ingredients and a special production process, FatCat Scones are the perfect anytime treat. How are your scones presented? FatCat Scones come FROZEN in bags of 12. Each bag contains a single flavor - 12 two-ounce frozen scones and a container of topping - either glaze or raw sugar, depending on the flavor. How many flavors can I get? We have six flavors from which to choose, plus a special flavor now and then. The minimum order is two dozen, which you may choose two flavors. What is the cost? $14.00 for two dozen...$7.00 per bag...add shipping charges as appropriate. For special wholesale pricing, please call Customer Service at 916.372.6464. How do I bake the scones? FatCat Scones are easy-to-bake...no defrosting...no mess...no hassle. You simply put the frozen scones, right from the freezer, onto a baking sheet, then bake accordingly. Click here for detailed cooking instructions. Are your scones dry like the ones I've had before? No! Far from the traditional dry and tasteless biscuit, FatCat Scones are moist, delicious and worth every bite. What size are your frozen scones? FatCat Scones are the perfect size for a breakfast or an anytime treat. Each scone is two ounces and are chock full of delectable premium ingredients. Do I need to thaw FatCat Scones before baking? No. For best results, bake our scones frozen. Each scone is portioned and ready to bake right out of the bag. Can I microwave FatCat Scones? No. The scones should be baked in an oven. Can I bake FatCat Scones in a toaster oven? Yes, you can bake scones in a small oven, such as a toaster oven. Set the temperature at 375 degrees. Your baking results will depend on the toaster oven. You may also need to adjust the baking temperature and baking time. If my scones thaw, can I refreeze them? If the scones have completely thawed (achieved a temperature over 45 degrees), you should not re-freeze the dough. Please throw away the dough if necessary. But if they just get soft, they can certainly refreeze How do I reheat a baked scone so I can enjoy them warm? Try placing your already-baked FatCat Scone into your microwave for 10-15 seconds - heat to desired temperature. Watch out! The scones may be hot. Do you have any tips for baking the perfect scone? Preheat your oven to 375 degrees for 10 minutes before baking, and use the center rack for best results. Evenly space the scones on an ungreased baking sheet, and bake the scones frozen - do not thaw. You can also line the pan with baking parchment, should you so desire. If your oven bakes inconsistently, i.e., more browning in front or back, left or right, top or bottom, then ROTATE the pan about 60% into your bake time. If the scones aren't rising properly (i.e., forming a hard "shell" or flopping over) try thawing the scones before baking them. Shopping InformationHow do I place an order?
What kind of browser do I need in order to make online purchases from FatCat Scones? To make purchases online from this site, you must have an SSL-enabled browser such as Microsoft Internet Explorer or Netscape Navigator. We test our site on new versions of browsers and do our best to offer optimal experience on the latest versions of all browsers and platforms. If you are using AOL and are experiencing problems, try using Internet Explorer or Netscape Navigator on your computer while you are connected to AOL. What forms of payment are accepted for online purchases? We accept Visa and MasterCard credit cards when placing your order online. Your credit card will be charged at the time your order is placed. If you are picking your scones up, we also accept cash and checks. How can I check the status of an order online? We'll send you an order confirmation once the order has been received. Your scones will then be shipped as per our shipping guidelines. Will FatCat Scones confirm my online order? If you provide your email address when placing your order, we'll send you a confirmation message within 24 hours. Can I pick the scones up? If you are a Sacramento local and you don't want to pay for the cost of overnight shipping, you are welcome to pick up your scone order at our location in West Sacramento. FatCat Scones will be open for will-call order pick up Monday - Friday from 8:00 a.m. to 5:00 p.m. PST. (not including holidays). We are located at 752 Northport Dr. Suite E, West Sacramento, CA 95691. Click here for driving directions. Shipping InformationWhat shipping options are available? Please note that all FatCat Scones products are automatically shipped via Priority Delivery with such carriers as DHL or California Overnight, to ensure that your product arrives in superb condition. All frozen food products are carefully packaged to maintain optimum quality. As needed, your order will be packed with dry ice or ice packs and placed in an insulated container for shipment. Due to our strict quality standards, we are not able to ship outside the United States, to P.O. boxes, or to APO/FPO addresses at this time. Shipments to Alaska and Hawaii require EXPRESS shipping and incur an additional $10 charge. While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. Please check all addresses carefully. Postal and delivery services will not forward. We guarantee delivery only to the addresses we are given. What are your shipping times? FatCat Scones ships all items Monday - Thursday via Priority Delivery with such carriers as DHL or California Overnight. Items ordered before 12:00 p.m. PST Monday - Thursday are usually shipped the same day. Delays may occur due to weather, availability or other circumstances. In some cases, items ordered together are not necessarily shipped in the same box. Orders placed from 12:00 p.m. PST on Thursday through 12:00 p.m. PST Monday will ship on Monday. Saturday delivery is available in limited areas for an additional $10.00 fee. To see if your delivery area qualifies for Saturday delivery, or to accommodate other shipping needs, please CALL IN your order to Customer Service at 916.372.6464. What are the holiday shipping cut-off dates? The last day to order your holiday gift is:
How are delivery charges calculated? Our shipping charges are based on the merchandise total of each delivery address. You will be charged a shipping rate, based on the zip code where the product is being sent and the type of delivery service. Gift certificates are an exception: The shipping charge is $6.50 per gift certificate regardless of the certificate amount. We will adjust the charge to your credit card accordingly upon receipt of your order. What shipping charges apply to gift certificates? The shipping charge is $6.50 per gift certificate regardless of the certificate amount. Please note that gift certificate orders take one day to process in addition to the delivery time. Can orders be shipped to foreign countries? We regret that we're currently unable to ship to destinations outside the United States. Will you hold the order and ship it at a later date? We regret that online orders cannot be held for later shipment. We can, however, delay shipment if the order is placed through Customer Service. Please call Customer Service at 916.372.6464 Monday - Friday, 9:00 a.m. to 5:00 p.m. PST and a sales associate will be happy to complete your order. Privacy and Security InformationIs the credit card information I submit secure? Absolutely. You can order confidentially - our online shopping is secure. We've taken every precaution to protect sensitive data sent to us over the Internet. All personal and credit card information entered on your order is transmitted in an encrypted form for your safety. All transactions are kept secure when you use Netscape Navigator 6.0+, Microsoft Internet Explorer 5.0+ or any compatible Secure Sockets Layer (SSL) browser to order our products. These browsers automatically scramble personal information so it remains safe as it travels the Internet. The credit card information you provide is transacted on a secure server. If you do not use a SSL browser, you may download one of these programs now:   In the event someone other than yourself used your credit card data without your express permission, we will do everything to cooperate with your credit card company and authorities to provide information to assist in determining who used that information. Will FatCat Scones sell or rent my email address information to other companies? Our decisions, actions and communications are always based on our commitment to steadfast integrity. We act fairly and honestly in the conduct of our business and wholeheartedly believe in your right to privacy. All data collected to transact business between you and FatCat Scones will not be sold, rented, or loaned to any third party. We use the personally identifiable information you provide for internal purposes only, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, etc. What is FatCat Scones' Privacy Policy? FatCat Scones collects information from our shoppers at several different points on our Web site and in our customer service center, and is the sole owner of this information. We will not sell, share, rent or loan this information to others in ways different from what is disclosed in these FAQs. FatCat Scones supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." By honoring the DMA's "Privacy Promise to American Consumers," we recognize that the consumer marketing information we maintain must be used responsibly, in beneficial ways and with respect to individual choice. Registration To shop at FatCatScones.com you must first complete the registration form. Order We request information from you on our order form. Here we request you provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, this contact information is used to get in touch with you. Cookies A cookie is a piece of data stored on your hard drive that contains information about your computer having been to our Web site before. Usage of a cookie is in no way linked to any personally identifiable information while on our site. If you reject the cookie, you may still browse our site, however you will not be able to purchase or have access to all our services. Cookies can also enable us to track and target your interests, to enhance your experience on our site. To set your browser to accept cookies, look under "Preferences" or "Options" in your browser. Java Scripting In order to use the FatCatScones.com Web site, your Web browser must be configured to use "Java Scripting." To set your browser to use Java Scripting, look under "Preferences" or "Options" in your browser. Pop-Up Windows Our site uses pop-up windows to enhance your shopping experience. Please turn off any software that disables such windows, so that you will be able to shop. Log Files We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad information for aggregate use. IP addresses are not linked to personally identifiable information. Sharing We may occasionally partner with another party to provide specific services, such as broadcasting email messages. We will only provide contact information necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. Links FatCatScones.com may occasionally contain links to other sites. Please be aware that FatCatScones.com is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. Surveys & Contests From time-to-time we may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). We will use contact information to notify the winners and award prizes. Survey information will assist us in improving our products and services, and in providing you with an enjoyable shopping experience. None of the information from a survey is used on an individual basis. All information is compiled into statistical groupings only and is not retained for any other use. Security FatCatScones.com takes every precaution to protect your information. When you submit sensitive information via the website, we protect your information both online and offline. When we request sensitive information (such as credit card, name, address, etc) on our registration/order form, that information is encrypted and is protected with the best encryption software in the industry - SSL. When you're on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just "surfing." While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect your information off-line. All of our users' information, not just the sensitive information mentioned above, is protected. Site and Service Updates We email you to communicate with you about your Internet, telephone and mail orders. You may choose to opt-out of receiving email communications about your orders. Email Communications You may choose to receive occasional email communications regarding our site, partner offers, special offers or services, products or newsletters. We will only send you these emails if you give us permission, and you may choose to stop receiving them at any time. Choice/Opt-out You will always have the opportunity to "opt-out" from receiving email communications from us. Opt-out information is provided with every marketing email, or you may click here to contact us. Notification of Changes If we ever change our privacy policy, we will post those changes on our Customer Service page. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will not do so without first gaining your permission. Please contact us at service@FatCatScones.com with any questions or comments about our privacy policy Our GuaranteeSimply put, FatCat Scones are like no other… and we are sure that you and those that receive your gifts will be delighted with your purchase. If for any reason you or those who received your gifts are not wholly satisfied we'll make it right with either an appropriate replacement or a full refund - whichever you prefer. Let us make a scone lover out of you. For more information, please contact us at 916.372.6464 Monday - Friday, 9:00 a.m. to 5:00 p.m. PST or by sending an email to service@FatCatScones.com. |
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